Refund Policy For Stock Items:
Refund is not applicable except for these conditions.
1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation/ specification different on website) / incomplete (missing parts).
3. In case of the aforementioned reasons the refund will be completed within 10 working days.
Refund Policy For Pre-Order Items:
Customers will get a full refund against their advance payment if we are unable to deliver the product within our standard delivery time (4-6) weeks.
For any reason whatsoever, if Basic & Beyond BD or its authorized agents completely fail to deliver the ordered product(s), customers will get a refund as per the timeline agreed by your respective Bank. However, standard timing may take 10 (Ten) working days for the refund to your Credit Card or Debit Card or Bank Account, or through cheque.
Contact us for any kind of assistance. We are available every day from 10 a.m. to 7:00 p.m.